Just Culture & Psychological Safety
A just culture recognises the need to learn lessons from incidents. To do that effectively, we need to develop a culture of psychological safety in which our people can speak up about their errors without fear of indiscriminate blame and retribution. However, we must also acknowledge that sometimes we need to hold individuals to account for their actions. A just culture procedure, or accountability framework, is essential to maintain consistency of approach across your organisation.
Who's it for?
A Just Culture model helps determine behaviour types and, consequently, helps us identify more appropriate interventions following a safety incident.
The Just Culture framework will be of interest to HSE and HR professionals, as well as incident investigators.
Despite the original research being in the Oil and Gas industry, we’ve applied the principles in developing a procedure that is suitable for any organisation seeking to introduce a fair, standardised and objective system of reward and discipline.
Benefits
- ensures employees are not unfairly disciplined for human errors or unintentional mistakes
- develops understanding of the reasons behind non-compliance and breaking of procedures before making disciplinary decisions
- provides transparency and consistency between the incident investigation procedure and disciplinary action
- rewards and encourages positive safety behaviours and encourages people to be mindful about their behaviour choices
- maintains a transparent culture when individuals are held accountable for the actions they have taken or condoned
Find out more
Discover more about Just Culture or contact us by clicking the relevant button below.
Psychological safety is about creating an atmosphere of trust in which all staff understand they will be listened to when raising issues. A just culture backs this up with clear and consistent processes when things go wrong. The two concepts combine to create an organisation which learns from incidents and accidents.
Our consultants are experts in incident investigation and safety culture. The Keil Centre’s Just Culture model has been developed through an extensive literature review combined with a deeper understanding of what works in practice. It will allow you to define fair and appropriate consequences in line with the individual’s behaviour and can also guide reward and recognition for positive safety behaviour. We can help you to:- formalise policy for Incident Investigations
- develop a Just Culture framework
- integrate these into current systems, for example Health and Safety, Incident Investigations and HR