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Human Factors Analysis Tools

Our Human Factors Analysis Tools (HFAT®) is an award-winning set of tools developed for incident investigators. They are designed to help investigators find out why a person behaved the way they did, rather than treating human behaviour as “the root cause” of the incident.

Who's it for?

HFAT® is used by experienced investigators to analyse intentional and unintentional behaviours that cause or contribute to incidents.

We offer HFAT® training courses at client sites. We also run occasional public courses.

HFAT® training is designed for delegates who:

  • have a minimum of 2 years operational management/ supervisory and/or HSE experience
  • are trained in an incident investigation methodology to a competent level, and practised in its use
  • want to deepen their understanding and application of human factors tools and techniques, and promote their use


Our training is:

  • applicable – delegates learn to adopt a structured, step-by-step process
  • goal-oriented – delegates learn how to influence behaviour and develop a tailored set of recommendations
  • practical – delegates practice using the tools during the training
  • relevant – real life case studies are used in the training
  • evidence-based – The Keil Centre’s human factors investigation specialists have more than 60 years’ combined experience in investigating incidents. This experience includes aviation, rail, oil and gas, and the process industries.

Find out more

Our team are happy to provide more information. Please click on the relevant button below to contact us.

HFAT® is specifically designed to supplement an organisation’s existing investigation process, removing the need to retrain existing staff in a completely new set of methods. Existing methods tend to treat human error or non-compliance as the cause of an incident. HFAT® treats this as the starting point and guides the investigator to gain a deeper understanding of why people at all levels in the organisation behaved as they did. Investigators can then determine how to influence such behaviour in the future.

We offer a 2-day HFAT® training course, which is very practical in nature. During the course, delegates gain experience of using HFAT®’s structured worksheets and are supplied with the worksheets for use after the training. This includes the e-HFAT® electronic tool. The 2-day HFAT® training course:
  • provides a basic understanding of how human factors influence health and safety behaviour and performance
  • enables experienced incident investigators to:
    • better understand why people involved in incidents behaved as they did, and
    • write effective behavioural recommendations to reduce the recurrence of incidents
The HFAT® development project won the British Psychological Society’s Practitioner of the Year Award. Our team includes experts who have previously worked full time in investigation roles for the Australian Transport Safety Bureau (ATSB), air traffic control (NATS) and the oil and gas/ energy sector. The HFAT® methods have been used successfully by investigators in the petrochemical, offshore oil and gas, pharmaceutical, food manufacture, forestry, construction, aviation and rail transport industries. More than 50 organisations worldwide use the tools and they are available in several different languages.