Bespoke Consultancy

The issue: As part of a strategic business review, the company wanted to offer about thirty employees the opportunity to receive comprehensive feedback on their leadership strengths and potential, plus a series of tools to support their ongoing development. The company was also interested in fully understanding its talent pipeline as it prepares for the future. Traditionally, development centres have been viewed as the gold standard for achieving such objectives. Typically, these involve participants undertaking a series of simulations like group exercises, role plays, psychometrics and interviews, with their performance being observed and evaluated by a team of trained assessors. Evaluations and recommendations are then shared with each individual in various forms of feedback. However, as Ken Gray, Director of the Keil Centre points out, development centres have their critics:

“Development Centres can be resource intensive, time consuming and costly. There can be a temptation to ‘overload’ activities, without fully understanding whether this truly adds value to the experience. Often, insufficient time is allocated to the assessor’s collective evaluation of each participant’s performance – with a result that the subsequent feedback and learning is not well communicated or understood.”

The approach: The Keil Centre’s Occupational Psychologists have considerable experience in assessment for development. In consulting with ICL, we all wanted to give emphasis to the quality of the ‘Participant Journey’ and the meaningfulness of the feedback.

• Defining the behavioural leadership competencies – what it means to be a successful leader in ICL in optimised, underplayed and overplayed terms. This way of describing key leadership attributes helps the individual reflect on their style and impact in a manner that has more meaning.
• The Development Centre utilised four core features: ‘What have you done?’, ‘What would you do?’, ’a personal strengths stocktake’, ‘a psychometrics based strengths stocktake’.
• These four key features were explored by means of a comprehensive, bespoke and focused assessment day including: [a] a psychometrics-based assessment of leadership style; [b] a competency based interview to assess previous performance and strengths; [c] a bespoke ‘future focused’ scenario assessment to assess potential for strategic leadership [d] a self-assessment that compares a personal view of competence with that of the Development Centre.
• Assessment by trained internal assessors and Keil Centre psychologists – each assessor carefully matched to their assessment to ensure higher validity.
• A comprehensive data integration or ‘wash up’ session, during with assessor evaluations were collated and collectively reviewed, extended to over 0.5 day, thereby permitting quality time to identify and articulate the key developmental messages.
• Quality developmental feedback: Post-centre, each participant was guided through their report and explained how to use the supplementary tools by a Keil Centre Psychologist and a senior manager from ICL. We also produced a competency-linked series of developmental tips and development planning administration as accompaniments.

The outcome: The net result was that the quality, reliability and validity of the assessment and the developmental feedback was enhanced by eliminating non-value adding activity and protecting time for a thorough review of participant performance. The innovative style of scripting leadership competency enabled a common understanding of the key leadership qualities to be emphasised.

The issue: A review by the Rural Payments and Inspections Directorate (RPID) highlighted the need for improvements to business efficiency, leadership and culture in the Government. RPID’s Senior Management Team (SMT) not only recognised the scale of the organisational change required, but also the importance of actively engaging staff in the direction of travel.