Competence is about someone’s ability to consistently meet a recognised performance standard, and training enables a basic level of competence. There are often assumptions made about competence, and how people will perform perfectly every time. This type of assumption leaves organisations exposed to the risk of human failure, so there is a need to challenge such assumptions and develop a system for managing competence effectively.
Catastrophic events are not rare. Most people are likely to know or work with someone who has experienced trauma in their lives; many of us have directly experienced a traumatic event in our own lives…read more