What is Just Culture?
Many organisations experience problems with people failing to follow rules and procedures. Such non-compliances can have serious consequences, especially for organisations working in safety-critical industries. Managing such non-compliances in a fair and just manner, and hence creating a ‘Just Culture,’ in the organisation is important to continue to encourage people to speak up about safety issues.
The Keil Centre has assisted many organisations in different industry sectors with the development and implementation of their own Just Culture Models. These provide managers and supervisors with clear guidance on deciding what type of consequences should be applied for the specific non-compliance observed. Such models describe the different types of unintentional behaviours or errors people typically make and recommend suggested consequences. They also describe the different types of intentional behaviour or violations people typically make, along with recommended consequences. Effective Just Culture models also include consequences for positive behaviours.
Such models can complement other tools or procedures in the organisation such as Life-Saving or Golden Safety Rules, Safety Culture Frameworks, and incident investigation.
Who is it for?
A Just Culture model may be of interest to Operational, EHS, and HR managers who need a structured and fair method for helping supervisors and managers to address non-compliant behaviour and reinforce positive behaviour.
Benefits of this approach
Many companies have found the development of their own Just Culture model to have a number of benefits, which include:
- Providing guidance and clarity for managers and supervisors in how to address behaviour that exceeds and falls below expectation in a consistent and structured manner
- Setting a clear expectation for all personnel on how such behaviour will be managed
- Complementing existing tools or procedures in the organisation, such as incident investigation and safety culture programmes
Find out more
To find out more about Just Culture Development within your organisation, please telephone our Edinburgh office on +44(0)131 229 6140 or email firstname.lastname@example.org. One of our consultants will be in touch as soon as possible.