Human Factors Maturity® Model (HFMM)

During 2014 The Keil Centre developed the Human Factors Maturity® Model (HFMM) and an associated card-sort measurement workshop.  The HFMM is a research-based model that supports businesses in measuring their current levels of human factors integration on a 5-level maturity scale and identify areas for improvement. 

What is measured?

The HFMM measures a comprehensive range of human factors (HF) topics that are largely in line with the HSE’s Top Ten. These are outlined in the figure below. The HFMM, however, is a flexible model and other topics can be substituted in where required.

Some description

The HFMM measures the HF topics on a scale from level 1 (‘emerging’) to level 5 (‘leading’). At lower levels, human factors provision is typified by an ad-hoc approach that is not planned and has no set policies or procedures. At higher levels, best practice approaches are applied in a planned and systematic way and are monitored for impact. There are benefits in adopting a five-level model like this to measure Human Factors Maturity® as it offers a common terminology, is simple to understand and helps build awareness of what each human factor topic ‘looks like’ at each level.

Some description

A card-sort method is utilised for this process where a group of experienced company personnel are asked to review five statements and select the statement that best reflects their organisation’s level of Human Factors Maturity® for each topic. Each statement reflects a level of Human Factors Maturity® ranging from level 1 (‘emerging’) to level 5 (‘leading’). The ratings of the group are collated and a facilitated discussion is held to identify why the group chose the level of maturity they did, how to improve and highlight priorities. The Keil Centre will then produce a report on the outcome of the workshops and provide guidance on what to do next, based on our industry experience.

Early adopters wanted

During 2015 we are seeking to engage early adopters who are willing to support the development of the Human Factors Maturity® Model by providing data for research and benchmarking purposes. To this end, we are offering HFMM workshops and reports at a reduced rate, in return for participation in our research. This would involve:

  • 1 or 2 workshops, facilitated by The Keil Centre, with company personnel who have a good understanding of how Human Factors are applied in the organisation;
  • Production of a report with a summary and recommendations;
  • Collection of anonymous data to help support the development of the model, in return for a reduced rate.

Find out more

To find out more about the Human Factors Maturity® Model and how this may be beneficial to you or your organisation, please telephone our Edinburgh office on +44(0)131 229 6140 or email One of our consultants will be in touch as soon as possible.

Some of our clients include:

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