Safety conversations can occur when we see someone – a co-worker, supervisor or contractor – doing something unsafe, or with the potential to compromise safety. They can range from immediate, critical issues, to more minor events that could be viewed as broadly acceptable so long as nothing bad happens as a result. While we may feel comfortable speaking up when the matter is urgent and critical and the safety implication is obvious, when it is a little more variable, we don’t always have the skills to intervene in a productive way.
Holding a safety conversation or intervention relies on being able to plan your approach, know the goal and have the skills necessary to approach the subject in a productive manner. The Keil Centre has worked with clients to develop these skills through a targeted training program that uses role play to develop the skills and confidence of individuals before they need to intervene in the workplace. By discussing the barriers to effective communication, the various ways in which it is done well and the things which trip us up, we can provide the underlying knowledge for individuals to build upon before practising interventions. This focus on skill development rather than theory alone helps to embed the skill and knowledge in individuals, from front line personnel up to supervisors.
The Keil Centre can tailor training to your workforce, communication need and any safety culture requirements. For more information on how you can enhance safety conversations in your workplace, contact Melanie Todd (firstname.lastname@example.org) in Australia or enquiries (email@example.com) in the UK.