The most important aspect of any investigation is discovering what happened and why, so that it can be prevented from reoccurring. While there are a number of areas and skills that come into doing this well, Cognitive Interviewing and Human Factors Analysis included, the one that is often overlooked is report writing.
Most investigators are hired or appointed to the role because they are experts in an area of business for the organisation. They generally do not get any training in report writing skills, yet the expectation is that they will be able to create a well-argued, logical report to convince the readers and responsible persons to implement the required safety actions. That’s not to say that investigators are not able to write reports, naturally this is not true. There are certain tips and techniques, however, which assist in creating a solid foundation for spreading the safety message and engaging the relevant parties.
At the Keil Centre, we have a strong background in investigation and extensive experience in report writing. Our report writing skills course can be tailored to your organisational needs. It provides practical, useful examples and tips and exercises to build skill in this area. For further information, contact Melanie Todd in Australia (firstname.lastname@example.org) or Janette Edmonds in the UK (email@example.com).