The Keil Centre developed a set of Human Factors Analysis Tools (HFAT®) to assist investigators who do not have a human factors background to dig deeper into the behavioural reasons of why people do what they do.
These reasons are often influenced by organisational norms and systemic issues that organisations need to address in order to avoid another accident or incident. By applying HFAT®, investigators, regardless of their discipline or background (e.g. engineering, HSE, supervisor), can identify the key factors promoting non-compliance with rules and also identify the performance shaping factors that make error more likely. This means they can issue recommendations that:
- address the core of the issue;
- are practical;
- help to remove some of the motivators for not following rules; and
- help to limit conditions that are likely to provoke error.
The training course also contains an overview of interviewing, and while this is not a substitute for our 2-day investigating interviewing skills course, it does give attendees pointers on conducting successful interviews.
HFAT® uses practical, real life examples, discussion and paced learning to ensure all participants are comfortable with the tool and techniques at the end of the course. Participants have royalty-free ongoing access to the tools and support from Keil Centre consultants if needed.