During an investigation it is often tempting to focus on finding the ‘problem’ and fixing it so the event can’t happen again. When the problem or fault is a technical issue, this is a fairly straightforward process. However, when it involves the decisions people make, human error or the many human factors areas that can influence performance, it can be harder to identify the issues.
It is also worth considering that even when the event seems straightforward, there can be other weaknesses in the system that can influence future performance and safety. It is therefore important to consider the performance of an individual within the context of what information they had, what made sense to them at the time, and what influenced their behaviour, from an organisational perspective.
The role of human factors in investigation is an important one. By considering human factors influences within an investigation, you will gain a clearer understanding of what system issues exist that can drive unwanted behaviours, promote error or influence individuals in carrying out their job.
The Keil Centre has extensive experience in conducting human factors investigations and can provide dedicated training to skill up investigators in this area. Our Investigative Interviewing Skills training course will help to improve data collection through robust cognitive interview skills, together with the Human Factors Analysis Tools (HFAT®) training course, which will enhance existing investigation approaches by stepping through the various human factors influences, with the tools allowing an in-depth analysis of the event.