Communication – particularly the ability to communicate well – is an area that most people take for granted. Often, not much thought goes into how we communicate, particularly when we know the other party well or we assume that everyone knows what we mean. Most of the time this approach works, and when it doesn’t, it leads to frustration or crossed wires but generally nothing worse than that.
But what if the outcome could be much worse? Many industries are conducting safety critical tasks and the potential for misunderstanding and miscommunication to create an adverse outcome is very real. Do all of your staff know their responsibilities in an emergency situation? What about when the situation is ‘non-normal’ but not a full emergency? Can they still communicate well, know their responsibilities for action and use all available resources to help resolve this situation? Often, it is not obvious that these skills are missing until a non-normal situation occurs. But by then, it’s too late to sort it out. The best approach is to evaluate, assess and train these skills before they are needed.
The Keil Centre has experience in providing Safety Critical Communication training, as well as Crew Resource Management (CRM) training. CRM is predominately used in Aviation and Health Care to ensure robust communications in a time critical and ambiguous situation, as well as during more defined emergencies. If your company could benefit from this approach, please contact us for more information.
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