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Traditionally many organisations have focused on learning from incidents and accidents to make system improvements. Over time, sources of information for improvements can include close calls, near mis…
read moreMany organisations follow a set initial training programme for all new employees. Often this is carried out with little reflection on whether or not it still meets the needs of the organisation. It is…
read moreWhen conducting investigations into incidents/accidents, interviews are an important source of evidence; sometimes they are the only source of evidence. However interviewing skills do not come natural…
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